When ordering group catering — whether in a single location or at multiple sites nationwide — BOX’D has several distinctions that set us apart from other popular online services.
Personalized Service
BOX’D has a small core team who will get to know your specific catering needs and proactively manage orders over time, work with you to customize menus based on a particular event or work shift, and act as your catering concierge when new needs arise.
For all communications, you will have a single point of contact who is entirely familiar with your account and orders — both current and past. Compared to many online ordering and delivery services, this is particularly beneficial in numerous ways:
- You’ll always reach an account representative with whom you’ve previously corresponded and have developed a rapport with over time — not risking speaking with someone new every time you email or call
- You don’t have to rely on a “comments” or “notes” section to communicate important details such as order customizations, dietary restrictions, or special delivery instructions that you can’t guarantee a vendor will see or follow through on — our team will personally ensure this type of information is relayed and acknowledged by our vendors each and every time you order
- You never have to contact a restaurant or caterer yourself — BOX’D handles all communications with vendors, including order placement/changes, delivery status updates, and even the resolution of issues in the rare event they occur
Need to get in touch after-hours? No problem — just call BOX’D’s 24/7 phone line at 888-588-1402 to reach a key member of our Operations Team at any hour.
Vendor Reliability
While some online platforms offer numerous vendor options to choose from, the local capabilities of these vendors in regard to order volumes, delivery reliability, etc. are not always known, which can create issues when large numbers of meals are needed and/or delivery is required at odd hours.
With over 100 years of combined experience in the restaurant and catering industry on our team, BOX’D is in a unique position to expertly identify only the most reliable and capable local restaurants and private caterers to be part of our vendor network. Instead of solely selecting vendors based on proximity to our clients or lowest pricing per meal, we personally vet vendors for quality and dependability, knowing the right questions to ask and exactly what to look for in a vendor in order to promote optimal success. This process allows BOX’D to specialize in large-volume group catering — with capabilities to deliver thousands of meals per shift (including overnight) or event — as well as continually identify vendors for our network to accommodate any catering needs. Currently, we have relationships in place with thousands of vendors nationwide whom we have worked with for years.
Meal Guarantee
BOX’D guarantees our vendors’ meals. While we certainly hold all our vendors to the highest expectations, we understand that mistakes can (and sometimes do) happen. As a result, in the rare event a vendor is late or an order is incorrect, BOX’D works to quickly rectify the issue through an appropriate resolution based on the particular incident — whether that’s delivering additional meals, switching vendors to re-deliver, or even completely refunding an order in rare circumstances. Key members of our Operations Team can be reached via phone 24/7 to assist with whatever the matter may be.
Simultaneous Multi-Site Delivery
Should meals be needed simultaneously on a national level, BOX’D offers a single point of contact through which to place orders — via email or online inquiry — and we will handle all delivery logistics and vendor communications to ensure the food is delivered at the appropriate time(s) nationwide. In addition, you don’t have to bother with multiple invoices and payment systems for different vendors across the country, as BOX’D offers consolidated billing through us alone to keep things simple.
More Than Meal Delivery
In addition to meal delivery, BOX’D also specializes in coordinating the delivery of other products and specialty items, including candies and treats, bags of ice, bottled beverages, grab-and-go fruit, employee appreciation goodie bags, and more. Virtually anything you want delivered, BOX’D can make happen — we’ve even delivered toilet paper to clients in the past.
No Hidden Fees
BOX’D does not have any service upcharges or hidden costs — the quotes we provide for standard or custom menus are all-inclusive of comprehensive order management, taxes, and delivery.
For more information about what makes BOX’D unique for group catering, or if you would like to inquire about an upcoming event or nationwide catering need, please feel free to reach out online or by telephone today to speak with a key member of our team.